We provide tracking information to all our listings. Buyer is responsible for tracking his purchase. If item is returned to us in case of providing wrong address, no one present ant the address or not contacting the courier regarding re-delivery options, buyer will have to pay administration and re-delivery charge of £10+VAT. If buyer will not contact us or will not pay re-delivery charges item will be disposed after 14 days.

1. Please note that delivery dates are estimates only, and are not guaranted.
2. Under no circumstances will claims be accepted for damaged, missing goods if not signed as damaged or missing to the courier driver.
3. If items are missing or damaged you need to inform us no later then 24h after receiving your goods.
4. Custom made products are excluded from refund policy.
5. In case of damage custom made product needs to be returned to us for replacement.
6. Buyer is responsible for sending damaged product on own cost if item was signed as undamaged on delivery.
7. Buyer is responsible for checking the product for damages before signing to the courier driver.

1. We offer 30 days return.
2. Buyer is responsible for return postage.
3. We will refund full price minus postage costs
4. We will refund full price with postage costs if item was faulty.
5. Buyer needs to provide photographic evidence of damages.
Photos needs to be send to sales@xtrees.co.uk

1. We can not guarantee exact colour match of the products.
2. Products colours can slightly vary from web site images.

DWA GROUP Ltd. will not be liable for any damages, injuries or death to buyer or any 3rd party relating to use of our products.
DWA GROUP Ltd. will no be liable for any loss of earnings, loss of business related or caused by our products.
Buyer can not demand or claim any compensation exceeding full value of the product he purchased.
By buying from this website you agree to this terms & conditions.

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2. By continuing to use the site you consent to the use of cookies on your device and agree to receive electronic communication(s) from DWA GROUP Ltd Information requested is for DWA GROUP Ltd marketing purposes only and will not be sold or shared with a third party.